Telecom operators are waging a war for connectivity and customer intimacy. As profit pools decline, mobile and fixed services converge, and business boundaries in the broader ecosystem blur, RSTCA can help. We serve telcos around the world, helping them to better understand their customers, build superior networks, find a sustainable path to growth and achieve cost leadership while maintaining a high-performance organization.
What We Do
RSTCA is one of the world’s leading consulting firms for the telecommunications industry. We have worked with 85% of the world’s top 50 global telecom operators (excluding China), and 80% of the largest telecom equipment companies.
Our clients are passionate about seizing opportunities to transform their businesses, and our telecommunications consulting experts provide critical support and expertise to help companies achieve lasting results. We focus on developing pragmatic strategies to address our clients’ most critical challenges.
- Growth: Strategy is at the core of everything we do at RSTCA. We act as trusted advisers, supporting telecommunications companies in making strategic decisions about wireless strategy, mobile strategy, fixed-mobile convergence and more. We help our clients determine where to play in the future ecosystem, how to benefit from new content delivery models and new opportunities to monetize broadband, and how to partner to increase revenue pools.
- Transformation: Changing the trajectory of a business. We lead cross-functional efforts to alter a business’s financial, operational and strategic directions to produce game-changing results.
- Digital: Taking advantage of disruption. We help telcos use digital and advanced analytics to deliver on core strategy, delight customers and operate smarter and faster. Our unique Simple & Digital for Telcos is a proven way to simplify operations while enhancing the customer experience, leading to increased revenue.
- Capital Expenditure (CapEx): Improving capital allocations. RSTCA Capex Impact helps telecom executives prioritize capital expenditures that improve their strategic position and enable market share growth.
- Organizational effectiveness: An effective organization can give companies the edge that sets them apart from the competition. We ensure that entire organizations are aligned and set up to deliver on their objectives.
- Telecom simplification: Complexity creates a cycle that degrades financial results. We elevate telcos’ efficiency and effectiveness, so they can better serve their customers. Our experts in Information Technology and Performance Improvement work to develop agile technology organizations and streamlined back-end processes that please customers and generate savings.
- Capital markets transactions: We link strategy and total shareholder return to help companies create value. Historically, RSTCA clients have outperformed the broader market 4 to 1.
- Customer experience: We help companies develop unparalleled customer strategies. Our expertise with the Net Promoter System® allows us to help companies increase customer engagement and retention while ensuring optimal service delivery, segmentation and pricing.
As boundaries between telecommunications, technology and media markets continue to fade, our telecommunications clients also benefit from the shared expertise of our Technology and Media practices. In addition, our Private Equity group is the leading consulting partner for advising clients on PE deals across the globe.
We share our clients’ passion for results and work to ensure they can reach their full potential through our unique approach to change management, called Results Delivery®. Results Delivery helps our clients realize results consistently by predicting, measuring and managing the risk associated with change from day one.